Why has my order been cancelled?
Your order may be cancelled for a number of reasons. The most common reasons for this are:
- High demand of goods – In this event, you will receive an email confirming the cancellation and what to do next.
- If you requested a cancellation. You’ll receive a confirmation email once this has been done.
- If we’ve been unsuccessful in delivering the order to your chosen delivery address.
- If payment was not successful.
I've placed an order online and it looked as though it was processed; yet I haven't received a confirmation email. Why?
We’re sorry that you haven't received your confirmation email. If our email address is not in your address book or safe list, it may have been classed as spam mail, meaning that it might not have appeared in your inbox. It is also worth checking that your email address has been entered into your account correctly. Usually our confirmation emails are usually sent within a few minutes of an order being placed. However, when our site is very busy, you may have to wait a little bit longer before you receive your email.
How do I know if my online order has been successful?
When you place an order on our website, we will reply to you with an email confirming your order and all delivery and billing address details, including all the items you have ordered. Please check that all the information is correct on this confirmation email as incorrect information can cause delays on your order.
How do I return my product?
Unfortunately, we do not allow returns of the products purchased during the Apparel Group Friends & Family website.
How do exchange my delivered product?
We do not have the exchange feature unless the product is damaged. In case of damaged product received you can raise a request to our customer care to return the product.